Measuring OKR Percentages

OKR progress is typically calculated based on the completion status of Key Results (KRs). Here’s how it's done:

Basic Formula for Progress Calculation:

OKR Progress (%) = (∑Key Result Progress/Total Number of Key Results) × 100

Example:

Objective: Improve Customer Satisfaction

Key Results:

• Increase NPS from 60 to 80 → 50% complete
• Reduce churn rate from 5% to 3% → 75% complete
• Conduct 10 customer interviews → 100% complete
• OKR progress: (50 + 75 + 100) / 3 = 75%